We’ve provided the answers to some frequently asked questions below, however please feel free to give us a call at any-time to discuss any specific requirements you may have prior to or during your stay.
Please email email@example.com or telephone 01609 883205 during office hours.
Number 10, West End, Osmotherley is owned by a country estate located in the next door village of Thimbleby, so we are never far away if you need us. We pride ourselves on our excellent customer service so don’t hesitate to contact us with your queries.
WHAT TIME CAN I ACCESS THE COTTAGE WHEN ARRIVING AND WHAT TIME DO I NEED TO DEPART ON THE FINAL DAY?
Access to Number 10 is any time after 3pm on day of arrival and we ask that you leave by 10am on your final day. We may be able to arrange other times if these are not convenient.
Yes, holidays can begin on any day, subject to availability, but we do ask for a minimum of a two night stay.
Your total cottage cost is for any number of guests up to 5 adults and 1 baby.
We will contact you prior to your arrival to arrange a handover of keys.
PLEASE ASK! We pride ourselves on our excellent customer service and if you need anything not covered by these questions we will do our very best to help you out – from rearranging the furniture to providing flowers on arrival.
All necessary contact details are listed at the cottage and we are always happy to help you.
Yes, just let us know beforehand that you have young children amongst your guests and we will ensure a travel cot, high chair and children’s safety fire guard are all at the cottage ready for your use.
We are very pleased to welcome well behaved dogs in the downstairs rooms at Number 10. We have water bowls, dog beds, etc, if you require them – just let us know before your stay.
No, we do not allow smoking on the premises, both inside and out.
Yes, the WiFi name and password is displayed in the cottage handbook and access gives you internet availability throughout Number 10.
Yes, all beds have hypo-allergenic pillows and quilts with high quality bedding and throws. There are plenty of towels but if you need more please let us know.
No, we fitted a dishwasher instead! However, we do provide a free 24 hour week day laundry service if required. Just contact us and we will arrange to collect and drop off items you need washing and drying. An iron and ironing board are provided.
Yes, a hairdryer is in the master bedroom.
Yes, you will find kindling, logs and coal in the outhouse at the back of Number 10. Please read the safety notes in the handbook.
Yes, there will be a welcome pack of essentials in the kitchen when you arrive with our compliments. We can also arrange to receive your supermarket grocery order before you arrive. Just let us know the delivery time slot you have arranged – office hours are best for us.
We do not have a designated parking space but there is village parking outside Number 10 on the cobbles. (Please don’t block the double gates) You can also park anywhere on the kerbside in the village.
Yes, we have a lockable outhouse where you can hang wet items.
Yes, at the rear of the cottage we have a lockable outhouse where you can store bicycles and other equipment.
Yes, we have a guest handbook and information file plus lots of local guides and leaflets with ideas for days out, walks and cycling.