We’ve provided the answers to some frequently asked questions below, however please feel free to give us a call at any-time to discuss any specific requirements you may have prior to or during your stay.

HOW DO I MAKE A BOOKING OR ENQUIRY?

Please email enquiries@yorkshiresholidaycottage.co.uk or telephone 01609 883205 during office hours.
Number 10, West End, Osmotherley is owned by a country estate located in the next door village of Thimbleby, so we are never far away if you need us. We pride ourselves on our excellent customer service so don’t hesitate to contact us with your queries.

WHAT TIME CAN I ACCESS THE COTTAGE WHEN ARRIVING AND WHAT TIME DO I NEED TO DEPART ON THE FINAL DAY?

Access to Number 10 is any time after 3pm on day of arrival and we ask that you leave by 10am on your final day. We may be able to arrange other times if these are not convenient.

CAN I STAY ANY DAYS OF THE WEEK?

Yes, holidays can begin on any day, subject to availability, but we do ask for a minimum of a two night stay.

HOW MANY PEOPLE CAN STAY AT NUMBER 10?

Your total cottage cost is for any number of guests up to 5 adults and 1 baby.

HOW MUCH DO YOU CHARGE?

Please visit the bookings page which will calculate the cost of your stay.

HOW WILL I RECEIVE THE KEYS AT THE START OF THE STAY?

We will contact you prior to your arrival to arrange a handover of keys.

WHAT SHOULD I DO IF I HAVE SPECIAL NEEDS NOT LISTED IN THE FAQ’S?

PLEASE ASK! We pride ourselves on our excellent customer service and if you need anything not covered by these questions we will do our very best to help you out – from rearranging the furniture to providing flowers on arrival.

HOW SHOULD I CONTACT YOU IF I HAVE QUERIES OR PROBLEMS DURING THE STAY?

All necessary contact details are listed at the cottage and we are always happy to help you.

DO YOU PROVIDE FACILITIES FOR BABIES AND TODDLERS?

Yes, just let us know beforehand that you have young children amongst your guests and we will ensure a travel cot, high chair and children’s safety fire guard are all at the cottage ready for your use.

CAN WE BRING OUR DOG WITH US?

We are very pleased to welcome well behaved dogs in the downstairs rooms at Number 10. We have water bowls, dog beds, etc, if you require them – just let us know before your stay.

IS SMOKING ALLOWED AT NUMBER 10?

No, we do not allow smoking on the premises, both inside and out.

IS FREE WIFI AVAILABLE?

Yes, the WiFi name and password is displayed in the cottage handbook and access gives you internet availability throughout Number 10.

ARE BEDDING AND TOWELS PROVIDE FREE OF CHARGE?

Yes, all beds have hypo-allergenic pillows and quilts with high quality bedding and throws. There are plenty of towels but if you need more please let us know.

IS THERE A WASHING MACHINE AT THE COTTAGE?

No, we fitted a dishwasher instead! However, we do provide a free 24 hour week day laundry service if required. Just contact us and we will arrange to collect and drop off items you need washing and drying. An iron and ironing board are provided.

DO YOU HAVE A HAIR DRYER?

Yes, a hairdryer is in the master bedroom.

DO YOU PROVIDE FUEL FOR THE OPEN FIRE?

Yes, you will find kindling, logs and coal in the outhouse at the back of Number 10. Please read the safety notes in the handbook.

ARE SOME ESSENTIAL PROVISIONS PROVIDED?

Yes, there will be a welcome pack of essentials in the kitchen when you arrive with our compliments. We can also arrange to receive your supermarket grocery order before you arrive. Just let us know the delivery time slot you have arranged – office hours are best for us.

WHERE CAN I PARK MY CAR?

We do not have a designated parking space but there is village parking outside Number 10 on the cobbles. (Please don’t block the double gates) You can also park anywhere on the kerbside in the village.

DO YOU HAVE ACCESSIBILITY DETAILS FOR THE ACCOMMODATION?

Yes, we have produced an access statement – download it here

CAN I STORE MY DIRTY WALKING BOOTS AND WET CLOTHES SOMEWHERE SAFE?

Yes, we have a lockable outhouse where you can hang wet items.

CAN I STORE MY BICYCLE SECURELY?

Yes, at the rear of the cottage we have a lockable outhouse where you can store bicycles and other equipment.

IS THERE LOCAL INFORMATION AT THE COTTAGE?

Yes, we have a guest handbook and information file plus lots of local guides and leaflets with ideas for days out, walks and cycling.

WHAT FACILITIES DOES THE VILLAGE OF OSMOTHERLEY HAVE FOR VISITORS?

The village is lucky to have a village shop, cafes, three public houses with restaurants and a bus service. Details can be found at the cottage or on the village website www.osmotherley.org.uk

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